Planner.Coach

Privacy Policy

Last updated: February 19, 2025

Planner.coach ("we", "our", "the Service") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Account Information

When you create an account, we collect your email address and authentication credentials. If you subscribe to a paid plan, your payment information is processed directly by Stripe — we do not store your credit card details.

Content You Create

We store the content you create within the Service, including training sessions, activities, drill diagrams, and notes. This data is associated with your account and stored securely.

Athlete Information

If you use the athlete management features, you may enter athlete names, contact information (email, phone), physical metrics, and assessment data. You are responsible for obtaining appropriate consent from athletes (or their guardians) before entering their personal information.

Usage Data

We collect standard usage data such as pages visited, features used, browser type, device information, and IP address. This helps us improve the Service and diagnose issues.

AI Coach Conversations

When you use the AI coaching assistant, your messages and the AI's responses are stored to maintain conversation history and provide continuity.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Authenticate your identity and secure your account.
  • Process subscription payments and manage billing.
  • Provide AI coaching assistance based on your sessions and activities.
  • Send transactional emails (account verification, password reset, athlete reports).
  • Respond to support requests and communicate about the Service.
  • Analyze usage patterns to improve features and performance.

3. Third-Party Services

We use the following third-party services to operate the platform:

  • Supabase — Database hosting and user authentication. Your data is stored in Supabase-hosted PostgreSQL databases.
  • Stripe — Payment processing. Stripe handles all payment card data securely under its own PCI-compliant infrastructure. See Stripe's Privacy Policy.
  • Resend — Transactional email delivery. Email addresses are shared with Resend only to deliver emails you trigger (e.g., athlete reports, password resets).
  • Anthropic — AI coaching assistant. Your messages to the AI coach are processed by Anthropic's API to generate responses. See Anthropic's Privacy Policy.
  • Netlify — Web hosting and deployment infrastructure.

4. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data and content within 30 days, except where we are required to retain it by law or for legitimate business purposes (e.g., resolving billing disputes).

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal data stored in the Service.
  • Correct inaccurate data via your account settings.
  • Delete your account and associated data at any time.
  • Export your content and data where technically feasible.
  • Withdraw consent for data processing by deleting your account.

To exercise these rights, contact us at support@planner.coach.

7. Cookies

The Service uses essential cookies for authentication and session management. These cookies are necessary for the Service to function and cannot be disabled. We do not use advertising or third-party tracking cookies.

8. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Coaches who enter athlete information for minors are responsible for obtaining consent from parents or guardians and for handling that data in compliance with applicable child protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at support@planner.coach.